A data management company required 70 CSRs within 21 days. Helpmates was the customer service staffing agency who exceeded their expectations. Here’s how.
Employer Resources
How To Reduce Turnover by 40%
Missed production goals and unsafe working conditions led this retailer to choose Helpmates as their new staffing partner — and reduced turnover by 40%.
Employees Are Worried About a Recession — Here’s How to Ease Their Minds
While no job, employer, or industry is recession-proof, there are some actions employers can take to ease their employee’s minds as the prospect of a recession lives rent-free in everyone’s heads.
Negating the Parent Trap: Helping Working Parents Move Up the Career Ladder
Career ambition isn’t just for the childless: parents have career dreams, too. However, too many unwritten rules in the workplace keep parents trapped in lower-level positions. We’ll first delineate some of these “rules,” and then we’ll offers some...
Boosting Employee Productivity and Morale
Employers need happy and productive workers. Yet if employees don’t have autonomy, the freedom to make mistakes, learning and growth opportunities, a sense of mission, etc., morale and productivity often plummets. Two Sides of the Improved...
Helping Employees Embrace Negative Feedback
None of us succeeds in our careers without receiving negative feedback at least once. Many of us understandably melt into a puddle of despair and never recover believing that if feedback is true (and when done correctly, it is) then we are losers...
Workplace Change: Constant and Disruptive
If there’s one thing employers and their workers can count on is that….they can’t count on much. What was there yesterday is gone today. Co-workers, clients/customers, technology: they all change. Change always has been with us, of course, but the...
Managing the Unseen Worker
More employees are working remotely than ever before. Some estimates claim as many as 70 percent of all workers around the world work remotely at least once a week. This has become a trend in large part because of advances in technology, making it...
Employee Retention Strategies that Work During Boom or Bust
You know that employee retention in the Los Angeles and Orange County areas is a major issue today because you no doubt are struggling with this at your own company. You also understand that most employees leave because they are unhappy in some way...
Got Ghosts? Here’s How to Bust Them
A turbocharged economy has drastically reduced unemployment and created a buyer’s market for jobs. This state of affairs has given rise to a new phenomenon in recruiting, and a new word has entered the recruiting lexicon to describe it: ghosting....
Retention in a Recession: Not Much of a Problem?
More and more economists say the U.S. is getting closer to a recession: as of about mid-August, most were predicting its start in early 2021, possibly even some time in 2020. No matter when it comes, a recession is coming: they always do, same as...
Helping Your Employees with Their Back-to-School Blues
Back to school is here! Children abandon playgrounds, the beach and video games and return to the classroom. It’s a big change not just for kids but for working parents as well, requiring parents to adjust their schedules for things such as taking...