Background
A leading document retrieval and data management company required an effective recruiting solution to meet their needs. Their network of agents supports over 20,000 clients and healthcare providers nationwide. It’s imperative that their employees maintain HIPAA compliance, along with high levels of efficiency, security, and confidentiality.
Problem
The company required 35 qualified customer service representatives for an upcoming long-term project. They had a 21-day timeframe to locate, onboard, and train these candidates before the start date.
Solution
Having partnered with this company previously, Helpmates was chosen as a recruiting resource for this new project. Our team committed to filling the 35 positions by:
- Assigning a project leader who customized a hiring process and strategy.
- Meeting daily Key Performance Indicators for candidates interviewed and processed by utilizing our automated recruitment technology and direct phone contact to streamline the hiring process.
- Providing daily recruiting updates and candidate submissions to ensure everyone was on the same page.
Results
Even amongst a talent shortage, Helpmates addressed the client’s needs within 21 days and:
- Submitted 35 qualified candidates within the first 7 days
- Coordinated a remote training class for the 35 new hires
- Continued sourcing over 200 qualified candidates to ensure backups, exceeding the client’s expectations
“I appreciate Helpmates’ support in making this project happen. We were thrilled that they presented more candidates than necessary so we wouldn’t fall short. They stayed in touch, were nimble and rolled with changes. Helpmates handled this professionally and with ease.”
– Senior Manager
Want A Similar Impact For Your Company?
Curious how we’ve tackled other customer service staffing challenges? See how we transitioned 60 call center specialists to remote work in just three days and built a centralized customer service center from scratch in 30 days. Contact us when you need to hire quality customer service and administrative talent.
And if your hiring pool feels tighter than usual lately, here’s why California’s shrinking labor force is making CSR hiring harder (and what to do about it).
