Background
The client, an owner and operator of residential rental properties across the United States, is dedicated to providing effortless living that enriches residents’ lives. With friendly service and genuine care, they provide worry-free property maintenance and repair, safe and comfortable homes, smart living with app control, and more.
To enhance service delivery and operational efficiency, the client decided to consolidate their remote customer service department into a single on-site location in Irvine, California.
Problem
Facing the urgent need to establish a centralized customer service center from scratch, the client realized they lacked the bandwidth to effectively source and screen the required volume of candidates. Without timely staffing and recruiting help, they risked not only customer dissatisfaction but also significant operational disruptions that could affect their reputation.
Solution
The client turned to Helpmates, leveraging their strong community relationships and proven ability to act fast. The hiring manager, having previously experienced Helpmates’ commitment to job seekers several years prior after completing a temporary work assignment with them, influenced the speed and effectiveness of the collaboration.
Together, they developed a large-scale hiring program to quickly fill key positions, emphasizing efficiency and a positive candidate experience.
Results
In less than 30 days, Helpmates successfully sourced, screened, scheduled interviews, and onboarded more than three dozen high quality candidates. A dedicated recruiter personally met with each candidate to discuss the position, highlight the company culture, and personalized their onboarding to ensure the right fit.
These efforts resulted in:
- 40 direct hire placements
- 100% placement retention
- Expansion of hiring program into other departments
“I was thrilled to partner with Helpmates again. This collaboration not only strengthened our customer service capabilities but also set the stage for future growth and resident satisfaction. It truly felt like a home run.”
John D., Hiring Manager
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