Customer Service Staffing Agency
Recruit and hire skilled call center agents, technical support specialists, and customer service representatives through our expert call center and customer service staffing agency to keep your loyal customers happy and satisfied.
Top Talent for Your Customer Service Needs
Customer service isn’t just a department, it’s the core of your business. So you need employees who can optimize the customer experience with your brand. That’s where we can help. Helpmates supports clients by delivering dependable customer service specialists whose smiles can be heard through the phone. Specialists who have the necessary skills of good communication, empathy, and problem-solving. Whatever you need, our team has top customer service candidates at the ready.
Why Choose Us as Your Call Center Staffing Agency
Extension of Your Team
We take a thorough approach to gathering information about your business by learning your culture, operations and the processes that drive your success. Then we’ll cater our services to function as an extension of your business. With customized solutions, collaboration and deep insights, we’ll become an integral part of your hiring process.
Certified Staffing Professionals
With our CSP certifications, we manage our clients’ staffing programs with the highest levels of professionalism and integrity. In partnership with our customers, we’ll work together towards limiting workplace issues through proactive human resources best practices.
Remarkable Reputation
Rated 4.75 out of 5 stars for service excellence. We believe that the experiences our customers have when working with us is the metric that matters most. For half a century, Helpmates’ reputation has been built around quality, superior service, and industry expertise.
Hire Talented Customer Service Professionals:
Customer Service Representative
Bilingual Customer Service Representative
Customer Experience Representative
Remote Chat Agent
Call Center
Representative/Lead
Virtual Call Center Representative
Technical Support Representative
Escalations Specialist
Let’s connect you with talented call center talent today! Contact us →
Customer Service Staffing Services
As a leading call center and customer service staffing agency, Helpmates specializes in connecting you with the perfect candidate for your open position, consistently delivering optimal results. Whether you require temporary, temp-to-hire, or direct-hire services, our dedicated team ensures a thorough, accurate, and efficient process. Committed to excellence, we are designed to consistently exceed expectations and provide the highest quality staffing solutions
Temporary Staffing
As your business needs change, keep staffing levels optional with temporary talent. For work peaks, either short or long term, this can reduce the overall cost to usage on the time you need.
Temp-to-Hire
This arrangement allows you to assess an employee and evaluate if their skills and work ethic fit into your organization for a predetermined length of time. At its completion, choose to hire that employee direct or go in another direction, the choice is yours.
Direct-Hire Placement
Finding the right direct hire employee is essential to the success of your business. Helpmates is committed to locating a custom match for your direct hire needs through our sourcing and screening best practices.
Managed Services
We will manage all aspects of a company’s staffing function, customizing a program for sourcing, hiring, and managing temporary employees. Helping you to increase productivity and freeing you from the time and cost burdens of hiring.
On-Premise Staffing
With our On-Premise Program, Helpmates can manage every part of the staffing and hiring process. From interviewing to controlling staffing levels, our on-site representatives will handle all issues involved with managing a large contingent workforce. Our representatives will work with you to develop a highly customized program that fits your staffing and talent needs.
Payrolling Services
You choose the contract employees you wish to add to our payroll. Helpmates is the employer of record and manages all payroll expenses such as taxes, unemployment, and worker’s compensation. Read about the benefits of Payrolling.
Client Success: Customer Service Case Study
Submitted 35 qualified candidates within the first 7 days
Coordinated a remote training class for the 35 new hires
Continued sourcing over 200 qualified candidates to ensure backups, exceeding the client’s expectations
Helping businesses succeed – because HELP is in our name
Read our customer success stories.
From Rentals to Relationships: Building a Centralized Customer Service Center in Just 30 Days
When our client consolidated their remote customer service department into a single on-site location, Helpmates quickly fill key positions in 30 days. Here’s how.
Customer Service Staffing Success for a Data Management Company
A data management company required 70 CSRs within 21 days. Helpmates was the customer service staffing agency who exceeded their expectations. Here’s how.
How To Reduce Turnover by 40%
Missed production goals and unsafe working conditions led this retailer to choose Helpmates as their new staffing partner — and reduced turnover by 40%.
Hire Call Center Staff!
We’ve found that working with companies who regard people as their most important asset are the most successful. Helpmates chooses quality people at every level — from the clients we work with to the employees we place on assignment in customer service roles. Whatever your need, our team is always with you.
